Privacy Policy

1. Introduction

ÉLITE MOTOR ATELIER LLC ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting estimates, scheduling services, or communicating with our business.

This Privacy Policy explains how we collect, use, protect, and disclose customer information in connection with our mobile automotive detailing, marine detailing, ceramic coating, and related vehicle care services.

By using our website or providing information to our business, you acknowledge the practices described in this policy.

2. SMS Messaging and Customer Consent

ÉLITE MOTOR ATELIER LLC offers SMS communications for customers who expressly agree to receive text messages.

These messages may include:

• Appointment confirmations and reminders.
• Technician arrival notifications.
• Scheduling changes and service updates.
• Service completion notifications.
• Responses to customer inquiries.

Message frequency varies depending on your appointments and interactions with our business.

Message and data rates may apply.

Customers may opt out of SMS communications at any time by replying STOP to a message.

For assistance, reply HELP or contact our business using the contact information provided below.

Consent to receive SMS messages is not a condition of purchasing our services.

We will not send promotional SMS messages unless we have obtained any additional consent required for those communications.

3. Mobile Information Sharing and SMS Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their marketing or promotional purposes.

We do not sell, rent, or trade customer mobile phone numbers or SMS subscriber lists.

Information may be processed by service providers acting on our behalf when necessary to operate our booking, customer service, and messaging systems, subject to appropriate confidentiality and data protection obligations.

4. Information We Collect

Depending on how you interact with our business, we may collect:

• Personal information: Your name, email address, telephone number, and service address.
• Vehicle information: Vehicle make, model, year, condition, and requested detailing services.
• Booking information: Appointment dates, service selections, scheduling preferences, and customer instructions.
• Payment information: Transaction and billing details necessary to process payments. Payment card information may be processed by our third-party payment providers.
• Communication information: Customer inquiries, appointment communications, SMS consent records, and customer service correspondence.
• Website information: Technical information such as browser type, device information, and website usage data, where collected by our website or service providers.

5. How We Use Your Information

We use customer information to:

• Schedule, confirm, and manage detailing appointments.
• Provide estimates and perform requested services.
• Communicate service updates and technician arrival information.
• Process payments and maintain transaction records.
• Respond to customer questions and service requests.
• Improve our customer experience and business operations.
• Send SMS communications when appropriate consent has been obtained.
• Comply with applicable legal and regulatory obligations.

We do not use your information for purposes materially different from those described here without providing any required notice or obtaining additional consent.

6. Third-Party Service Providers

Our business may use third-party platforms to support website hosting, appointment scheduling, payment processing, and customer communications.

These may include our website host, Mobile Service Sync, payment processors, and messaging service providers.

Such providers may process information as necessary to perform services on our behalf, in accordance with their applicable agreements and privacy practices.

Our website or booking platform may also contain links to external websites. We are not responsible for the privacy practices of independently operated third-party websites.

7. Information Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain customer information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, fulfill legal obligations, and document communication preferences.

Customers may contact us to request deletion of their personal information, subject to applicable legal and recordkeeping requirements.

9. Your Privacy Choices

You may contact us to:

• Request access to personal information we maintain about you.
• Request corrections to inaccurate information.
• Request deletion of eligible personal information.
• Withdraw SMS consent by replying STOP.
• Ask questions about how your information is handled.

We will review and respond to requests in accordance with applicable law.

10. Children's Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take appropriate steps to delete it.

11. Changes to This Privacy Policy

ÉLITE MOTOR ATELIER LLC may update this Privacy Policy periodically to reflect changes in our services, business operations, or legal requirements.

Any updates will be posted on our website with a revised effective date.

12. Contact Information

For questions about this Privacy Policy or how your information is handled, please contact: